Refund policy

INSTRUCTIONS FOR RETURN

SHOULD YOU WISH TO INITIATE A RETURN, PLEASE EMAIL US AT HELLO@ARTCHIMIAOFC.COM, INCLUDING YOUR ORDER NUMBER AND DETAILS OF THE ITEMS YOU'D LIKE TO RETURN. UPON COMPLETION, ARTCHIMIAOFC.COM WILL FORWARD A CONFIRMATION EMAIL CONTAINING THE SHIPPING LABEL AND GUIDELINES FOR THE RETURN SHIPMENT.

RETURN SHIPPING IS COMPLIMENTARY WHEN UTILIZING THE COURIER SERVICES PROVIDED BY ARTCHIMIAOFC.COM. IF AN ALTERNATIVE COURIER IS USED, ALL RESULTING COSTS SHALL FALL ON THE CLIENT.

PLEASE ENSURE THAT RETURNS ARE SHIPPED WITHIN 14 DAYS OF THE DELIVERY DATE OF THE ORDER.

REFUND POLICY

ONCE RETURNED ITEMS ARE INSPECTED AND ACCEPTED BY ARTCHIMIAOFC.COM, REFUNDS WILL BE INITIATED PROMPTLY.

• FOR CREDIT CARD PAYMENTS, REFUNDS WILL BE MADE AVAILABLE IN APPROXIMATELY 10 DAYS OR WITHIN THE CLIENT'S NEXT BILLING STATEMENT. THE TIME FRAME MAY VARY BASED ON THE CREDIT CARD COMPANY.
• PAYPAL ORDERS WILL BE REFUNDED TO THE ORIGINAL ACCOUNT.
• THE REFUND WILL BE ISSUED IN THE SAME CURRENCY AS THE INITIAL PURCHASE. PLEASE NOTE THAT ANY VARIATIONS IN THE REFUND AMOUNT DUE TO EXCHANGE RATE CHANGES WILL NOT BE COMPENSATED.
• ORIGINAL SHIPPING COSTS WILL NOT BE RETURNED UNLESS THERE ARE ISSUES WITH THE FAULTY PRODUCT.

 

RETURN TERMS & CONDITIONS

RETURNED ITEMS MUST MEET THE FOLLOWING CONDITIONS TO BE ACCEPTED BY ARTCHIMIAOFC.COM:

• THE SECURITY TAG MUST REMAIN UNBROKEN AND AFFIXED TO THE RETURNED ITEMS.
• ITEMS SHOULD NOT HAVE BEEN WORN, LAUNDERED, OR MODIFIED IN ANY MANNER AND MUST BE FREE OF ANY SIGNS OF USAGE.
• ALL RETURNS MUST INCLUDE ORIGINAL LABELS, TAGS, PACKAGING, AND ANY ACCESSORIES (SUCH AS DUST BAGS, HANGERS, GARMENT COVERS, ETC.) RECEIVED WITH THE ORDER.
  

PLEASE NOTE THAT FAILURE TO ADHERE TO THESE TERMS MAY RESULT IN YOUR RETURN BEING REJECTED.

 

RETURNS MUST BE SHIPPED IN THE ARTCHIMIAOFC.COM BOX, SECURELY SEALED. IF THE ORIGINAL BOX IS UNUSABLE OR MISSING, CLIENTS MAY USE ANOTHER BOX OF THE SAME SIZE SUITABLE FOR SHIPPING THE ITEM(S).

SHOULD YOU ENCOUNTER DEFECTIVE OR INCORRECT MERCHANDISE, PLEASE IMMEDIATELY CONTACT US AT HELLO@ARTCHIMIAOFC.COM. ARTCHIMIA RESERVES THE RIGHT TO REQUEST PHOTOGRAPHIC EVIDENCE REGARDING DEFECTIVE OR INCORRECT ITEMS BEFORE APPROVING A RETURN FOR FULL REIMBURSEMENT OF SHIPPING AND IMPORT FEES.

ARTCHIMIAOFC.COM RESERVES THE RIGHT TO DENY RETURNS THAT ARE UNAUTHORIZED OR NOT IN COMPLIANCE WITH THE RETURN POLICY OUTLINED ON OUR WEBSITE. IN CASES OF UNAUTHORIZED OR NON-COMPLIANT RETURNS, THE GOODS MAY BE SENT BACK TO THE ORIGINAL SHIPPING ADDRESS OR DISPOSED OF. SHOULD AN UNAUTHORIZED RETURN BE ACCEPTED, ARTCHIMIA MAY APPLY A 10% ADMINISTRATIVE/RE-STOCKING FEE TO THE REFUND.